We have been designer wedding dresses and other bridal dresses for over 8 years! Our online store have over 3,000 bridal dresses styles for sale including Couture Wedding Dresses,Plus Size Wedding Dresses,Informal Wedding Dresses,Bridesmaid Dresses, Flower Girl Dresses, Prom Dresses, Quinceanera Dresses,Mother of the Bride Dresses and Wedding Accessories.
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  Testimonial

My niece has received her dress and she absolutely loves it. Can't wait to order from you u again next spring. Thanks for everything.
------------ Indria

THANK YOU, I received my dress today and its exactly what I ordered and it fits perfectly. Very quick shipping and again exactly what I ordered. Thank you again. Bev

Its Melisa. I've gotten the dress and it is perfect. It was exactly what i wanted. Thankyou so much for your help. I really appreciate it.

Hi,
I ordered the flirt dress from you and it arrived yesterday. I wanted to tell you that it fits great and looks really good!!! :) THANKS YOU so much for getting it here so quick and the having the sizing so great!!!! I really appreciate it and will use you again in the future. GREAT SERVICE.
Thanks again,
Cidnee

>>> >> > More Testimonial

  Return Policy

How do I cancel an order ?

If you want to cancel your order,please contact with us within 48 hours from the time you placed your order,otherwise,we will charge you US$45.00 for handle fee.
You may only cancel an order prior to it being shipped out,we shall not be able to process a cancellation once your order has been shipped out.


Can I get a refund ?

Since all dresses are made to order (manufacturers start making your dress at time of order, they do not keep inventory of any dresses). For refunds, we will charge 30% re-stocking fee.

You will be eligible for a refund claim within 3 days from the date you received your order. For refunds, we will issue you an immediate refund of the value of your returned goods minus 30% re-stocking fee, since we receive the returned goods(The returned goods should be in new condition).
Shipping fee or the rush shipping fee is not able to be refunded. This applies for any item purchased at normal retail price.

It is the customer's responsibility to order the right size, color, style.


What products can NOT be returned or refunded ?

ViveDress.Com committed to providing high-quality products for your needs. You need to email us about the problem within 3 days since the parcel received.
We allow ALL BUT THE FOLLOWING products to be exchanged/returnable/refundable:

1. Items not in original shipping condition (unworn, unaltered, original packaging etc)
2. Items received over 3 days without contacting us.
3. Items cancelled before reception without informing us.
4. Items damaged by improper cleaning method or wearing.
5. Items heavily altered/customized upon customer's requests.


The returning steps:

1) Email us within 3 days when you receive the dress, and meanwhile send us the dress photos which can show the problems of the dress, we will check it carefully, if it's true, we will instruct you where to return your dress.
2)We need to register the wrong dress for records in order to improve our service, so the dress photos are indispensible in the procedure of returning.
3)The dress photos should be a strong proof to show the problems, so we need your photos to be clear.
4)The dress should be shipped back to the specified address which we would provide you after we confirm the returning. Otherwise, we won't refund you if the dress lost in the shipping.
5)Please postmark back the dress within 15 days from the date you received it. Assure that you return the dress back to the correct address and email us the tracking number within 4 days. You should pay the return shipping fee.


If you have any questions, or if we can be of further assistance, please don't hesitate to contact us or Email us vivedress@gmail.com

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